Capacity is committed to ensuring that your privacy is protected, and that personal information is held securely. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
In order to prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect and record.
Capacity may change this policy from time to time by updating this document. You should check this document periodically to ensure that you are aware of any changes.
What we collect
We may collect the following information:
name and address
contact information including email address and telephone number
date of birth
other information provided on one of the company’s Confidential Declaration Forms used in the Free Wills Month (FWM), National Free Wills Network (NFWN), and Free Wills Network (FWN) services
What we do with the information we gather
We require this information to fulfil our contractual obligations to our charity clients and for the following reasons:
to advise client charities when a supporter carries out an action which the supporter has agreed should be reported to the charity
to complete and record financial transactions which are part of the FWM, NFWN and FWN services
to assess our processes and results with a view to improving our service to charity clients
From time to time, we may also contact individuals by email, telephone, SMS or post in cases where they have requested further action or information
We may include your information in analyses of our services, but any findings that we choose to publish will be shared in an anonymised form only.
From time to time, we may also contact individuals by email, telephone, SMS or post in cases where they have requested further action or information.
Where we store your information
All information collected by Capacity is stored on secure servers, located in data centres within the UK. Where information is input into Capacity's proprietary system, it is secured behind a 256-bit encryption security certificate and can only be accessed by approved users who must satisfy multi-factor authentication checks.
Further information is available upon request.
Links to other websites
We sometimes place small data files on your computer. These are known as cookies. Most websites do this.
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g., your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
The following cookies are set by Google Analytics:
This randomly generated number is used to determine unique visitors to our site
This randomly generated number works with _utmc to calculate the average length of time users spend on our site
This randomly generated number works with _utmb to calculate when you close your browser
when you close your browser
This is a randomly generated number and information about how the site was reached (e.g., direct or via a link, organic search or paid search)
You can opt out of Google Analytics cookies by visiting this page on Google.
Facebook pixels (visitor action pixels)
We use the “visitor action pixels” from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) on our website.
This allows user behaviour to be tracked after they have been redirected to our website/s by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e., we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.
Controlling personal information
Capacity collects personal information only when it is provided by an individual via
completing a FWM Confidential Declaration Form
completing a NFWN Confidential Declaration Form
completing a FWN Confidential Declaration Form
entering details on a Capacity website
Individuals have the right to restrict the collection or use of their personal information at any time. An individual may request details of personal information which we hold about her/him under the Data Protection Act 2018 and the General Data Protection Regulation (2016/679). A copy of the information held on an individual can be obtained by applying in writing to Capacity at 17 Mold Business Park, Wrexham Road, Mold CH7 1XP, or emailing [email protected], for the attention of the Managing Director. A small fee may be payable, and proof of identity may be requested by Capacity. Any request made will be responded to within 30 days from the time that your identity has been confirmed, and any fee payable has been received.
Capacity does not sell, distribute or lease personal information to third parties unless required by law to do so.
Although Capacity takes extreme care with your personal data, should you wish to make a complaint about how your data has been handled you can do so by following the guidelines provided by the Information Commissioner’s Office.
Should you wish to make a complaint about anything else, please direct your complaint to the relevant email address below.
Capacity Marketing for Charities – [email protected]
Free Wills Month – [email protected]
National Free Wills Network – [email protected]
You will receive a response within two working days, and where appropriate, we will undertake a full investigation and provide an official written report within five working days outlining our findings and proposed solution.
Details of Capacity’s arrangements for holding information securely and disposing of documents securely are available on request to the Managing Director, as above.